Delete Account & Data Request
At GuestRAR Private Limited, we respect your privacy and provide full control over your personal data associated with the MyQR mobile application and web services.
How to Request Account & Data Deletion
You can request the deletion of your account and all associated personal data using either of the following methods:
- Email Request: Send an email from your registered email address or mentioning your registered phone number to admin@guestrar.com with the subject "Account Deletion Request - MyQR".
- Online Support Form: Visit our Support Page and select "Account Deletion" as the request type.
1. What Data Is Deleted Permanently
When your deletion request is processed, the following information is permanently removed from our active databases:
- Account Information: Mobile phone number, profile name, and authentication records.
- MyQR Pairings: Registered MyQR cards, vehicle links, custom notes, and member permissions.
- Device & Notification Data: Device identifiers (UUIDs), FCM push notification tokens, and VoIP push credentials.
- Call Logs: Transient call signalling records and timestamp logs.
2. What Data Is Retained (And Why)
Certain limited information may be retained where required by applicable laws:
- Financial & Tax Records: If you purchased physical MyQR stickers, invoices, transaction IDs, and statutory tax records (GST/VAT) are retained for up to 7 years in accordance with Indian financial and accounting compliance requirements.
- Security & Fraud Prevention: Anonymized abuse/fraud logs may be retained for up to 90 days.
3. Processing & Retention Timeline
- Request Verification: Within 48–72 hours of receiving your request, our team verifies ownership of the registered account (via SMS OTP or email confirmation).
- Complete Deletion: All eligible personal data is permanently wiped within 30 days of verification.
4. Contact Us
For any questions regarding your data privacy or deletion request, please contact:
GuestRAR Private Limited
Email: admin@guestrar.com
Website: https://myqr.guestrar.com